Refund policy

Returns and refunds

Last updated: 27 July 2026

We want every Luxe Bae order to arrive as expected. This policy explains cancellations, returns, refunds and faulty items. It does not affect your statutory rights.

Changing your mind

UK consumers buying online may cancel from the time an order is placed until 14 days after receiving it, without giving a reason. For items delivered separately, the period runs from receipt of the final item.

Email luxebaeclothing@gmail.com within that period with your order number and the items being returned. We will provide the correct return instructions and address. Do not return goods to an address printed on the original parcel unless we confirm it.

After notifying us, send the item back within 14 days. Unless it is faulty, damaged, misdescribed or incorrect, you pay the direct return cost. Use a tracked service and retain proof of postage.

Return condition

Items should be unworn, unwashed and resalable, with tags and hygiene seals intact. You may handle an item only as you reasonably would in a shop. We may reduce a refund for loss in value caused by excessive handling.

Sealed goods unsuitable for return for health or hygiene reasons may lose the change-of-mind right once unsealed. This may include underwear, intimate apparel, pierced jewellery and swimwear supplied with a hygiene seal. Faulty-item rights remain unaffected.

Refunds

Approved refunds are issued to the original payment method within 14 days of receiving the goods or evidence they were sent back, whichever is earlier. Payment providers may take additional time to display them.

When a whole order is cancelled under the statutory cancellation right, we refund our least expensive standard outbound delivery charge. Additional upgraded-delivery costs are not refundable unless the service was not provided as agreed.

Faulty or incorrect goods

Contact us promptly with the order number and photographs where relevant. Goods must be satisfactory, fit for purpose and as described. UK consumers may have a 30-day short-term right to reject faulty goods and further rights to repair, replacement, price reduction or refund. We cover reasonable return costs for a confirmed fault or fulfilment error.

Contact

Luxe Bae
80 Pirbright Road
Southfields
London
SW18 5NA
United Kingdom
Email: luxebaeclothing@gmail.com